Disney Cruise Line | 2024 - Present

• Lead the development and execution of comprehensive entertainment integration strategies, creating seamless and memorable experiences for 3,000 guests and 1,000 crew members onboard.

• Collaborate cross-functionally with shipboard and shoreside teams to produce and manage high-quality entertainment content across digital and print platforms.

• Conceptualize and implement creative communication enhancements for both guests and crew, aligning with Disney’s storytelling standards to foster engagement and connection throughout the ship.

• Oversee and ensure the smooth operation of key entertainment systems, including the Disney Cruise Line Navigator App, Voyage Planner, BrightSign, Adobe Creative Suite, QFlow, and DCL App Messaging, with a focus on continuity and guest satisfaction.

• Drive collaborative initiatives with onboard entertainment leadership, developing innovative solutions to elevate the entertainment experience across the ship.

• Work closely with IT and Broadcast teams to swiftly address and resolve technical issues on ship-wide digital screens and entertainment applications, ensuring optimal performance.

• Manage and update the Voyage Planner, Disney Cruise Line Navigator App, and BrightSign digital displays to provide guests with accurate, real-time entertainment schedules.

• Oversee all aspects of onboard entertainment communications operations, encompassing both digital and print platforms, including equipment maintenance and periodic updates, to ensure seamless and timely delivery of entertainment materials and schedules.

• Partner with shoreside entertainment experts to implement Disney standards and style guides for onboard content, ensuring brand consistency and excellence throughout the fleet.

Walt Disney World Resort | 2019- 2020 & 2022 - 2023

- Spearheaded immersive experiences, strategically driving sales through cross-selling initiatives.
- Maintained an exhaustive grasp of products, pricing, and promotions to facilitate informed customer interactions.
- Delivered personalized purchasing options, showcasing profound merchandise and company insights.
- Elevated the buying experience through targeted presentations of product promotions and sales opportunities.
- Executed rigorous product floor management, upholding a meticulously organized and customer-centric environment.
- Proficiently managed cash registers, ensuring seamless transactions, and facilitated returns and exchanges with precision.

Disney Trainer:

- Collaborated assertively with leadership to enforce the delivery of exceptional guest service standards.
- Facilitated the onboarding process for new cast members, ensuring a comprehensive and efficient integration.
- Exuded a warm and authoritative greeting to guests, adeptly addressing inquiries and resolving issues.

Remote | 2020 - Present

In my role as a designer, I am tasked with crafting visual representations of brands, messaging, and communication. I generate precise and visually appealing design concepts that align with business objectives, applying a creative approach to problem-solving. I adapt to varied business objectives and creative constraints dictated by client requirements across specializations.

Key responsibilities include:

- Collaborating with clients and stakeholders to comprehend the desired output of design projects and articulate ideas effectively through design briefs.
- Designing brand and communication collateral across digital and print mediums, encompassing logos, brand identities, business cards, brochures, presentations, books, and book covers.
- Presenting and pitching creative ideas to bring client projects to life.
- Iteratively revising design ideas to align with client budgets and project constraints.
- Employing diverse methods such as hand drawing, painting, and computer software to create designs.
- Adhering to brand guidelines and design systems to deliver creative work aligned with the client's brand.
- Collaborating within a team on larger projects, understanding individual responsibilities, and contributing creative solutions to the overall project.

Prepa Anahuac Puebla | 2020-2022

As the Communications Coordinator, I assumed a leadership role, overseeing an array of technical and creative projects with a focus on community management, content creation, advertising, campaigns, and media relations support.

My detailed responsibilities encompassed:

- Crafting and disseminating institutional notices, ensuring a cohesive and impactful message.
- Directing and managing all aspects of social media platforms to enhance brand presence and engagement.
- Vigilantly monitoring and optimizing campaign performance to meet strategic objectives.
- Curating the aesthetic and ambiance of the campus, maintaining a consistent and appealing look and feel.
- Strategizing, developing, and executing communication campaigns, aligning them with overarching goals.
- Designing compelling graphics and producing engaging videos to convey messages effectively.
- Spearheading the development of presentations, ensuring clarity and visual appeal.
- Orchestrating photo and video shoots to capture and showcase key moments and messages.
- Managing external media, including billboards and screens, to maximize visibility and impact.
- Conducting thorough market research and benchmarking to inform communication strategies.
- Establishing and nurturing strategic agreements with external companies to enhance collaborative opportunities.

Universidad Anahuac Puebla | 2017-2019

aI undertook the responsibility of developing materials to effectively convey the University's messages to the public and the media, emphasizing community management.

Key accomplishments include:

- Implemented and optimized digital advertising campaigns to generate valuable sales leads.
- Conducted content creation and community management on Facebook, Twitter, Instagram, Snapchat, and the webpage, ensuring a consistent and engaging online presence.
- Managed a team of 20 scholars, ensuring the delivery of professional customer satisfaction through effective leadership and coordination.
- Efficiently processed orders, forms, applications, and requests, contributing to seamless operations.
- Communicated and responded promptly to customer inquiries across various channels, fostering positive interactions.
- Maintained detailed records of customer interactions, transactions, comments, and complaints, alongside diligent data entry.
- Provided valuable feedback on the efficiency of the customer service process, contributing to continuous improvement.
- Compiled and prepared semi-annual area results reports, offering comprehensive insights into the team's achievements and performance.

Walt Disney World Resort | Summers 2015, 2016 & 2017

Served as an Entertainment Cast Member, actively contributing to the creation and maintenance of the show. This involved not only participating in parades and performances but also skillfully facilitating interactions between characters and guests, adding a layer of enchantment to the guest experience.

Key attributes and responsibilities included:

- Passionately engaging in performances and displaying a genuine willingness to interact with guests, ensuring memorable and magical moments.
- Demonstrating a consistently positive working attitude and exuding good energy, contributing to the overall vibrant and joyful atmosphere.
- Successfully embracing a role with no previous experience in performing, undergoing comprehensive training to master the art of character portrayal and performance.
- Flexibility in location assignments within the resort area, including outdoor venues, showcasing adaptability to diverse performance settings and enhancing the overall entertainment experience for guests.

FESAL Anahuac Puebla | 2016-2017

Took charge of developing compelling materials and interactions to effectively convey the program's messages to both internal and external clients, showcasing my expertise in communications, advertising, and promotion.

Key accomplishments and skills include:

- Crafted engaging and strategic content for various social media platforms, fostering a robust online presence and community engagement.
- Provided adept media relations support, establishing and maintaining positive relationships with key media contacts to enhance program visibility.
- Applied photography and videography skills to create visually captivating content, enhancing the overall appeal and effectiveness of promotional materials.
- Demonstrated proficiency in community management by actively engaging with the audience, responding to inquiries, and fostering a sense of community around the program.
- Utilized strategic communication techniques to ensure the program's messages were effectively communicated, aligning with overarching goals and objectives.
- Successfully collaborated with internal and external clients, showcasing strong interpersonal and communication skills to drive cohesive and impactful messaging.
- Executed comprehensive projects that encompassed various aspects of communications, advertising, and promotion, demonstrating versatility and a holistic approach to campaign development.

Universidad Anahuac Puebla | 2015 -2016

In my capacity as the University's Student Council President, I served as the primary representative for the student body, leveraging strong leadership, communication, and teamwork skills to drive impactful initiatives.

Key accomplishments and skills include:

- Represented the student body effectively, ensuring their voice was heard and considered in decision-making processes.
- Took charge of setting agendas, conducting, and chairing weekly meetings, fostering a collaborative and inclusive environment for effective discussion and decision-making.
- Collaborated closely with the advisor and administration on comprehensive planning, ensuring seamless execution of various student-focused programs and events.
- Engaged in regular meetings with the Principal, adeptly advocating for student desires and concerns to influence key decisions at the administrative level.
- Demonstrated strong leadership skills by steering the Student Council towards achieving collective goals and fostering a sense of unity among diverse student groups.
- Communicated transparently with both students and administration, building bridges and ensuring a harmonious relationship between the student body and the University's leadership.
- Exhibited exceptional teamwork by working collaboratively with fellow council members, fostering a positive and productive team dynamic to achieve shared objectives.

Vertice Anahuac Puebla | 2014-2015

Served as a dynamic and positive action leader, embodying the essence of the program and fostering a strong connection between management and members. My role involved meticulous planning and execution of formative initiatives, showcasing leadership, teamwork, and interpersonal communication skills.

Key responsibilities and skills include:

- Scheduled and led weekly meetings, ensuring effective communication and collaboration among committee members.
- Provided personal follow-up to committee coordinators, offering support and guidance to enhance their performance and contributions.
- Vigilantly verified compliance with biannual activities, maintaining a high standard of program execution.
- Upheld the name of the program and ensured formality at all times, reflecting a commitment to professionalism.
- Offered unwavering support to committees and managers, fostering a collaborative and cohesive team environment.
- Successfully negotiated agreements with the general direction of the program, balancing the needs of the organizational goals.
- Prepared comprehensive reports on program activities at the end of each semester, highlighting achievements and areas for improvement.
- Maintained a detailed list of attendance in activities, facilitating efficient tracking and coordination.
- Actively participated in ELAP'S (Encounter with Positive Action Leader) and training activities, contributing to a culture of continuous improvement.
- Skillfully crafted and presented speeches, effectively conveying the mission and objectives of the program to diverse audiences.
- Ensured personal attention and care, conducting regular follow-ups with program members to address individual needs and concerns.

Vertice Anahuac Puebla | 2012-2014

Spearheaded the development of advertising and ensured efficient communication lines for all members, both internally and externally. My role involved constant maintenance and updating of social networks in the capacity of a Community Manager.

Key responsibilities and skills include:

- Developed impactful advertising strategies, effectively conveying the program's message to the target audience.
- Managed the image and visual identity for the program, ensuring a consistent and professional brand representation.
- Conducted comprehensive community management across multiple platforms, including Facebook, Twitter, Instagram, Snapchat, and the program's website.
- Acted as a liaison with internal and external communication channels, facilitating seamless information flow and collaboration.
- Pioneered the creation of the first webpage for the Vértice Excellence Program, enhancing the program's online presence.
- Authored and designed the First Official Yearbook, serving as a comprehensive memory of the school year and a testament to the program's achievements.
- Implemented visual design strategies to create a distinctive corporate identity for the program, enhancing brand recognition.
- Documented events through news articles and captivating photos, strategically shared on social networks, the website, and program brochures, fostering engagement and awareness.